Billing, Shipping & Returns
We screen all orders inhouse (Or with third party investigators) for identity theft and fraud. If you make a large "bulk" order, your order fulfillment may be delayed while we evaluate the transaction. The best way to make a bulk order is to submit a purchase order by email. We will gather more detailed information about your order. We will create a more formal relationship by opening and account, customizing your order, and invoicing you directly. This may also benefit you since we may be able to get you additional savings for bulk orders through our manufacturers. (Depending on the items ordered and the order size).
We do not provide business credit or net billing at this time. Though, you will still go through a business credit evaluation as transaction risk management process.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.